Frequently Asked Questions

Yes, waterpark access is included with specified overnight stays. Guests may begin enjoying the indoor waterpark prior to check-in on the day of arrival, subject to adjusted hours of operation. Access continues until the park closes on the day of departure. Please note that waterpark hours may vary on certain dates, and opening or closing times may be adjusted accordingly. Wristbands are required for entry and must be worn throughout the entire stay. If a wristband is removed, a replacement fee may apply. Guests are encouraged to check the most up-to-date waterpark schedule in advance to ensure the best experience.

Check-in begins daily after 4 p.m. If your room is not ready upon arrival, you may begin enjoying the waterpark prior to check-in when operating hours permit. To facilitate this, we recommend packing a smaller bag with bathing suits and swim gear, while keeping all remaining luggage securely locked in your vehicle until your room is available. Upon arrival, please visit the Front Desk to receive your waterpark wristbands. Lockers, showers, and changing areas are provided for your convenience in the waterpark. Guests must check out of their room by 11 a.m. on the day of departure; however, waterpark access remains available until closing time even after room checkout. Late check-out packages, extending departure to 2 p.m., are offered on a limited basis for an additional fee and can be arranged through our Reservations Department at 518-824-6000.

Guests must be at least 21 years of age and present a valid government-issued ID to reserve and check in to a suite. The reservation must be made in the name of the guest checking in, and they must be present at the time of check-in.

While we love animals, pets are not permitted inside the lodge, with the exception of service animals recognized by the ADA. If you plan to bring a service animal, please provide advance notice to ensure a smooth and comfortable stay.

If you need to cancel your reservation, please notify us at least 7 days before your arrival date. Cancellations made prior to this period are subject to a $25 cancellation fee. Cancellations received within 7 days of arrival, as well as no-show reservations, will result in the forfeiture of a one-night deposit. If you have booked a special non-cancellable rate, any cancellation will result in the forfeiture of the full deposit.

A limited number of cribs are available for guests during their stay and are provided on a first-come, first-served basis. Requests can be made at the Front Desk upon arrival.

We accept credit cards, VISA, Mastercard, Discover and American Express credit cards and most debit cards are accepted for payment. Apple Pay and Google Pay are not accepted for hotel reservations but can be used at all retail and dining locations. Cash payments are not accepted; however, cash can be converted to a card using kiosks located on the property.

Enchanted Parks Great Escape Lodge accepts debit cards; however, an authorization hold will be placed on your card at check-in. While the hold is released at check-out, it may take your bank up to 14 business days to process the release.

A valid credit card is required at check-in for incidental charges. Upon check-in, your card will be authorized for the total cost of additional nights, along with a $1.00 per night incidental hold. Please note that debit cards are strongly discouraged for room charges and incidental holds, as authorization holds may take longer to be released by your bank.

If the credit card holder is not checking in to Enchanted Parks Great Escape Lodge, a credit card authorization form is required. This form must be completed and submitted in advance to ensure a smooth check-in process. Please contact the lodge for more details on obtaining and submitting the authorization form.

As a current Pass Holder, you may receive special offers on regular room rates throughout the year. To stay up to date on available offers, please visit the Special Offers page.

Access to the theme park is included with select overnight packages during the theme park’s operating season. For guests with these packages, theme park access is valid each day of your visit. For guests with these packages, theme park access is valid from the day they check in through the end of their check‑out day.

We do not offer kosher food at the lodge; however, several nearby grocery stores provide a selection of kosher food options. Aldi, Market32, and Hannaford supermarkets are all within a 10-minute drive.

For the safety and enjoyment of all guests, certain items are prohibited on Enchanted Parks Great Escape property. Weapons and hazardous items, including firearms, ammunition, knives, Mace or pepper spray, and other self-defense or restraining devices, are not allowed. Fireworks, explosives, and flammable objects are also strictly prohibited. Illegal substances, including marijuana and marijuana-enriched products, are not permitted. Additionally, spiked clothing or jewelry, lawn or folding chairs, and glass bottles (excluding small containers such as baby food jars) are not allowed. Recreational devices such as drones, remote-controlled devices, laser pointers, scooters, skateboards, and shoes with built-in wheels are restricted. Camera accessories, including selfie sticks, monopods, and handheld extension poles for cameras or mobile devices, are also not permitted. Guests are encouraged to review these guidelines before their stay to ensure a smooth and enjoyable visit. For any questions, please contact our team.

Enchanted Parks Great Escape Lodge provides limited stay-over service, which includes the replacement of towels and toiletries as needed. For any additional items or special requests during your stay, please contact the front desk for assistance.

Enchanted Parks Great Escape Lodge does not accept guest packages. Any packages that arrive will be returned to the sender. We recommend making alternative delivery arrangements if needed.

Lost items may be turned in to our Guest Services team. Enchanted Parks partners with Chargerback to help reunite guests with their misplaced belongings. If you have lost an item, please fill out our Lost & Found form, which can be found at the bottom of our website.

Quiet hours are observed from 11:00 p.m. to 7:30 a.m. We kindly ask all guests to be considerate of others and maintain a peaceful environment throughout their stay.

All areas inside Enchanted Parks Great Escape Lodge, including suites, are strictly non-smoking. If smoking occurs inside the lodge, a $250 fine will be applied to your suite. Designated outdoor smoking areas are available for guests.

Hotplates, grills, toasters, and any other cooking devices with a heating element are not permitted in our hotel. However, each guest suite is equipped with a mini-refrigerator and a microwave for your convenience.

Connecting suites feature a shared door between them, allowing direct access between rooms. Adjoining suites do not have a connecting door but are located near each other, such as next door, across the hall, or as close as possible on the same floor.

Each room rate is based on a designated occupancy, with an additional fee per extra person per night, as well as any applicable charges for package inclusions. For example, a Traditional Suite is priced for an occupancy of four people but can accommodate up to six. The fifth and sixth guests would incur an additional fee per person, per night.

To reach a guest staying at Enchanted Parks Great Escape Lodge, please call 518-824-6000 for assistance.

The lodge provides complimentary towels for overnight guests to use in the indoor waterpark. Towels must be returned to the waterpark attendant after use. Day guests are required to bring their own towels; however, towels are available for purchase at Northwoods Traders and Gitchee Goomee gift shops.

Yes, all children under the age of 13 must be accompanied by an adult. Every guest entering the waterpark must have valid admission, either through a room reservation or a single-day ticket.

All guests at White Water Bay are required to wear a swimsuit. Diaper-dependent guests must also wear a swim diaper along with a plastic reusable swim diaper or cover-up underneath their swimsuit.

Swimsuits are available for purchase at both of our gift shops. Gitchee Goomee also offers everything needed for a day in the water, including flip-flops, water shoes, suntan lotion, and more. Please note that denim shorts or pants are not permitted on any attraction or in any pool at White Water Bay.

Water shoes are not required in White Water Bay; however, footwear is required in other areas of the resort.

Waterproof casts are permitted only in Tak-It-Eesi Creek, Lott-A-Watta Bay, Soakum Springs, the pool area of Tip-A-Kanu Beach, and the structure area of Tall Timbers Treehouse.

It is recommended that children 48 inches tall and under, as well as weak swimmers, wear a life jacket while in the water park. Life jackets are required for guests 48 inches tall and under in Lott-A-Watta Bay and Tak-It-Eesi-Creek. Parents should keep their children within arm’s length at all times while at White Water Bay. Guests may bring their own life jackets for use in the park, provided they are U.S. Coast Guard approved.

All inflatables, including floaties, swimmies, water wings, kickboards, and inflatable tubes, are not permitted in the waterpark.

Outside food, drinks, and coolers are not permitted in the park. However, exceptions are made for guests with special dietary needs, including food allergies, religious requirements, restrictions, and baby food or formula. Guests who wish to consume outside food or beverages may do so in their suite. Birch Bark Grille, located in White Water Bay, offers a variety of food and beverage options for guests to enjoy within the waterpark. Please note that food and beverages are not allowed on any attractions or in any pools.

In support of the New York State plastic bag ban, plastic bags will not be available throughout the lodge. Guests are encouraged to plan ahead and bring their own bags for transporting wet swim attire.

Single-day use tickets are available for purchase for guests not staying overnight. Please visit the Indoor Water Park tab to view hours of operation and purchase tickets.