Have some questions about all the fun you can have at Great Escape Resort? Well, you've come to the right place. Here's a list of some of the most common questions we hear from our guests. Take a look and see if you find what you're looking for.
Planning Your Stay
Is the indoor waterpark included with overnight stays?
Yes. Waterpark access is included with specified overnight stays. Guests may begin using the indoor waterpark before check-in on their arrival day and continue enjoying it through closing on their departure day.
Waterpark hours may vary by date, so guests should check the current schedule before visiting. Wristbands are required for entry and must be worn throughout the stay. A replacement fee may apply if a wristband is removed.
When is check-in and check-out at the Resort?
Check-in begins at 4 p.m. If your room is not ready when you arrive, you may begin enjoying the indoor waterpark before check-in when operating hours permit. We recommend packing bathing suits and swim gear separately and keeping other luggage secured in your vehicle until your room is available.
Upon arrival, visit the Front Desk to receive your waterpark wristbands. Lockers, showers, and changing areas are available in the waterpark for your convenience.
Check-out is by 11 a.m. on your departure day, but you may continue using the indoor waterpark until closing. A limited number of late check-out packages, extending check-out to 2 p.m., may be available for an additional fee. Please contact Reservations at 518-824-6000 or guest-gel@enchantedparks.com for availability.
How old do you have to be to check in or reserve a suite?
Guests must be at least 21 years of age and present a valid government-issued ID to reserve and check in to a suite. The reservation must be made in the name of the guest checking in, and they must be present at the time of check-in.
What is the resort’s pet policy?
While we love animals, pets are not permitted inside the lodge, with the exception of service animals recognized by the ADA. If you plan to bring a service animal, please provide advance notice to ensure a smooth and comfortable stay.
What is the cancellation policy?
If you need to cancel your reservation, please notify us at least 7 days before your arrival date. Cancellations made more than 7 days before arrival are subject to a $25 cancellation fee.
Cancellations received within 7 days of arrival, as well as no-show reservations, will result in the forfeiture of 50% of the reservation total. If you booked a special non-cancellable rate, any cancellation will result in the forfeiture of the full deposit.
Are cribs available?
A limited number of cribs are available for guests during their stay and are provided on a first-come, first-served basis. Requests can be made at the Front Desk upon arrival.
What methods of payment do you accept?
We accept credit cards, VISA, Mastercard, Discover and American Express credit cards and most debit cards are accepted for payment. Apple Pay and Google Pay are not accepted for hotel reservations but can be used at all retail and dining locations. Cash payments are not accepted; however, cash can be converted to a card using kiosks located on the property.
Are debit cards accepted?
Great Escape Lodge & Indoor Waterpark accepts debit cards. Please note that an authorization hold will be placed on your card at check-in.
The hold is released at check-out, but depending on your bank, it may take up to 14 business days for the funds to become available again.
Is a credit card required at check-in if I have pre-paid for my stay?
A valid credit card is required at check-in for incidental charges. At check-in, the card will be authorized for the total cost of any remaining nights, plus a $100 per night incidental hold.
Debit cards are strongly discouraged for room charges and incidental holds because authorization holds may take longer for your bank to release.
What if the credit holder is not checking in?
If the credit card holder will not be present at check-in, a completed credit card authorization form is required in advance.
To request or submit the authorization form, please contact the Lodge at guest-gel@enchantedparks.com.
Do Enchanted Parks Pass Holders receive a discount at the lodge?
Season Passholders can save up to 15% on select Great Escape Lodge stays throughout the year.
Rates are subject to availability and do not include tax. Blackout dates apply. Total pricing depends on number of guests, dates of stay, and final package selections. A valid Season Pass must be presented at check-in. Discount is available on a limited number of rooms and cannot be combined with any other discount, package, or offer.
Do Lodge guests get a discount to the Great Escape Theme Park?
Theme park admission is not automatically included with every Great Escape Lodge stay. Indoor waterpark access is included with every Lodge stay.
Guests can add discounted Great Escape theme park admission during the booking process through Stay ’N Play. Options include 1 day, 2 consecutive days, or length-of-stay admission. Hurricane Harbor is included with theme park admission when open.
Is kosher food available at the lodge?
We do not offer kosher food at Great Escape Lodge & Indoor Waterpark. Several nearby grocery stores, including ALDI, Market 32, and Hannaford, offer kosher food options and are within approximately a 10-minute drive.
Please note that cooking is not permitted in guest rooms. Each suite includes a mini-refrigerator and microwave for convenience.
During Your Stay
Are there prohibited items not allowed at the lodge?
For the safety and enjoyment of all guests, certain items are prohibited on Great Escape Lodge & Indoor Waterpark property. These include weapons and hazardous items such as firearms, ammunition, knives, Mace or pepper spray, self-defense or restraining devices, fireworks, explosives, flammable objects, illegal substances, marijuana and marijuana-enriched products.
Other prohibited items include spiked clothing or jewelry, lawn or folding chairs, glass bottles, except small containers such as baby food jars, drones, remote-controlled devices, laser pointers, scooters, skateboards, shoes with built-in wheels, selfie sticks, monopods, and handheld extension poles for cameras or mobile devices.
Guests are encouraged to review these guidelines before their stay. For questions, please contact us at guest-gel@enchantedparks.com.
Is stay-over service offered in my stay?
Great Escape Lodge & Indoor Waterpark does not provide in-room housekeeping service during your stay. Team members will not enter guest rooms for routine cleaning while they are occupied.
Replacement towels, toiletries, and other basic items are available as needed. Please contact the Front Desk for assistance during your stay.
Can I have packages delivered to the lodge while a guest?
Great Escape Lodge & Indoor Waterpark does not accept packages for guests. Any packages delivered to the Lodge will be returned to the sender.
Guests should make alternative delivery arrangements if needed.
What if I’ve lost an item during my visit?
If you have lost an item, please complete our Lost & Found form as soon as possible so our team can assist in locating and returning it.
Lost items are handled in accordance with New York State law. Items valued at $25 or more are held for a period of time while we attempt to reunite them with their owner. Unclaimed items may be turned over to the Warren County Sheriff’s Office as required by law. Items valued at less than $25 may be discarded or donated if they are not claimed within a reasonable timeframe.
Are there quiet hours at the lodge?
Quiet hours are observed from 11:00 p.m. to 7:00 a.m. We kindly ask all guests to be considerate of others and maintain a peaceful environment throughout their stay.
Are there smoking rooms available?
All areas inside Great Escape Lodge & Indoor Waterpark, including guest suites, are strictly non-smoking. A $250 cleaning fee will be charged if smoking occurs inside the Lodge or a guest suite. Smoking is permitted only at the outdoor gazebo.
What is the cooking policy at the lodge?
Cooking devices with heating elements, including hotplates, grills, and toasters, are not permitted in guest rooms. Each suite includes a mini-refrigerator and microwave for your convenience.
What is the difference between connecting and adjoining suites?
Connecting suites feature a shared door between them, allowing direct access between rooms. Adjoining suites do not have a connecting door but are located near each other, such as next door, across the hall, or as close as possible on the same floor.
What are “Extra Person Charges”?
Each room rate is based on a designated occupancy, with an additional fee per extra person per night, as well as any applicable charges for package inclusions. For example, a Traditional Suite is priced for an occupancy of four people but can accommodate up to six. The fifth and sixth guests would incur an additional fee per person, per night.
How do I get in touch with a guest at the lodge?
To reach a guest staying at Great Escape Lodge, please call 518-824-6000 for assistance.
White Water Bay Indoor Waterpark
Are towels provided for use in White Water Bay?
The Lodge provides complimentary towels for overnight guests to use in the indoor waterpark. Towels must be returned to the waterpark attendant after use.
Day guests do not receive complimentary towels and should bring their own. Towels are also available for purchase at Northwoods Traders and Gitchee Goomee gift shops.
Do I have to accompany my child in White Water Bay?
Yes, all children under the age of 13 must be accompanied by an adult. Every guest entering the waterpark must have valid admission, either through a room reservation or a single-day ticket.
Do children need to have swimsuits on even if they are in diapers?
All guests at White Water Bay are required to wear a swimsuit. Diaper-dependent guests must also wear a swim diaper along with a plastic reusable swim diaper or cover-up underneath their swimsuit.
Where can I get a bathing suit if I forgot mine?
Swimsuits are available for purchase at both of our gift shops. Gitchee Goomee also offers everything needed for a day in the water, including flip-flops, water shoes, suntan lotion, and more. Please note that denim shorts or pants are not permitted on any attraction or in any pool at White Water Bay.
Are water shoes required in the waterpark?
Water shoes are not required in White Water Bay; however, footwear is required in other areas of the resort.
What is the cast policy at White Water Bay?
Waterproof casts are permitted only in Tak-It-Eesi Creek, Lott-A-Watta Bay, Soakum Springs, the pool area of Tip-A-Kanu Beach, and the structure area of Tall Timbers Treehouse.
Are children required to wear life vests at White Water Bay?
It is recommended that children 48 inches tall and under, as well as weak swimmers, wear a life jacket while in the water park. Life jackets are required for guests 48 inches tall and under in Lott-A-Watta Bay and Tak-It-Eesi-Creek. Parents should keep their children within arm’s length at all times while at White Water Bay. Guests may bring their own life jackets for use in the park, provided they are U.S. Coast Guard approved.
Are inflatable tubes and floaties allowed?
All inflatables, including floaties, swimmies, water wings, kickboards, and inflatable tubes, are not permitted in the waterpark.
Can I bring outside food and beverage to White Water Bay
Outside food, drinks, and coolers are not permitted in the park. However, exceptions are made for guests with special dietary needs, including food allergies, religious requirements, restrictions, and baby food or formula. Guests who wish to consume outside food or beverages may do so in their suite. Birch Bark Grille, located in White Water Bay, offers a variety of food and beverage options for guests to enjoy within the waterpark. Please note that food and beverages are not allowed on any attractions or in any pools.
Are bags provided for wet bathing suits?
In support of the New York State plastic bag ban, plastic bags will not be available throughout the lodge. Guests are encouraged to plan ahead and bring their own bags for transporting wet swim attire.
Do you have to be a guest of the lodge to use the indoor waterpark?
A limited number of single-day Indoor Waterpark tickets are available for guests not staying overnight. We typically offer better pricing online, so we recommend purchasing tickets in advance through the Indoor Waterpark tab, where you can also view hours of operation.
If available, same-day tickets may also be purchased for $59.99 at Northwoods Traders Gift Shop.
