Is stay-over service offered in my stay?
Enchanted Parks Great Escape Lodge provides limited stay-over service, which includes the replacement of towels and toiletries as needed. For any additional items or special requests during your stay, please… Continue Reading →
Can I have packages delivered to the lodge while a guest?
Enchanted Parks Great Escape Lodge does not accept guest packages. Any packages that arrive will be returned to the sender. We recommend making alternative delivery arrangements if needed.
What if I’ve lost an item during my visit?
Lost items may be turned in to our Guest Services team. Enchanted Parks partners with Chargerback to help reunite guests with their misplaced belongings. If you have lost an item,… Continue Reading →
Are there quiet hours at the lodge?
Quiet hours are observed from 11:00 p.m. to 7:30 a.m. We kindly ask all guests to be considerate of others and maintain a peaceful environment throughout their stay.
Are there smoking rooms available?
All areas inside Enchanted Parks Great Escape Lodge, including suites, are strictly non-smoking. If smoking occurs inside the lodge, a $250 fine will be applied to your suite. Designated outdoor… Continue Reading →
What is the cooking policy at the lodge?
Hotplates, grills, toasters, and any other cooking devices with a heating element are not permitted in our hotel. However, each guest suite is equipped with a mini-refrigerator and a microwave… Continue Reading →
What is the difference between connecting and adjoining suites?
Connecting suites feature a shared door between them, allowing direct access between rooms. Adjoining suites do not have a connecting door but are located near each other, such as next… Continue Reading →
What are “Extra Person Charges”?
Each room rate is based on a designated occupancy, with an additional fee per extra person per night, as well as any applicable charges for package inclusions. For example, a… Continue Reading →
How do I get in touch with a guest at the lodge?
To reach a guest staying at Enchanted Parks Great Escape Lodge, please call 518-824-6000 for assistance.
Is the indoor waterpark included with overnight stays?
Yes, waterpark access is included with specified overnight stays. Guests may begin enjoying the indoor waterpark prior to check-in on the day of arrival, subject to adjusted hours of operation…. Continue Reading →
