When is check-in and check-out at the Resort?
Check-in begins daily after 4 p.m. If your room is not ready upon arrival, you may begin enjoying the waterpark prior to check-in when operating hours permit. To facilitate this,… Continue Reading →
How old do you have to be to check in or reserve a suite?
Guests must be at least 21 years of age and present a valid government-issued ID to reserve and check in to a suite. The reservation must be made in the… Continue Reading →
What is the resort’s pet policy?
While we love animals, pets are not permitted inside the lodge, with the exception of service animals recognized by the ADA. If you plan to bring a service animal, please… Continue Reading →
What is the cancellation policy?
If you need to cancel your reservation, please notify us at least 7 days before your arrival date. Cancellations made prior to this period are subject to a $25 cancellation… Continue Reading →
Are cribs available?
A limited number of cribs are available for guests during their stay and are provided on a first-come, first-served basis. Requests can be made at the Front Desk upon arrival.
What methods of payment do you accept?
We accept credit cards, VISA, Mastercard, Discover and American Express credit cards and most debit cards are accepted for payment. Apple Pay and Google Pay are not accepted for hotel… Continue Reading →
Are debit cards accepted?
Enchanted Parks Great Escape Lodge accepts debit cards; however, an authorization hold will be placed on your card at check-in. While the hold is released at check-out, it may take… Continue Reading →
Is a credit card required at check-in if I have pre-paid for my stay?
A valid credit card is required at check-in for incidental charges. Upon check-in, your card will be authorized for the total cost of additional nights, along with a $1.00 per… Continue Reading →
What if the credit holder is not checking in?
If the credit card holder is not checking in to Enchanted Parks Great Escape Lodge, a credit card authorization form is required. This form must be completed and submitted in… Continue Reading →
Do Enchanted Parks Great Escape Pass Holders receive a discount at the lodge?
As a current Pass Holder, you may receive special offers on regular room rates throughout the year. To stay up to date on available offers, please visit the Special Offers… Continue Reading →
